One of the most time consuming tasks we do when building or remodeling a home is documenting and communicating defects and damage. If you capture and communicate defects right away to the responsible subcontractor, your chances of getting a quick repair improve.
Regarding damage, you need to catch the item immediately, document the time and date, and communicate it to the responsible party. If time passes, the subcontractor is less likely to take responsibility and correct the problem.
A new iphone app called Snag List allows you to take a picture of the item and attach a description. An email is then generated to communicate the item to the responsible trade. In this video we talk about how the app works.